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ParkingEye issue scam parking charge at Fistral Beach

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ParkingEye recently issued a scam parking ticket for Fistral Beach.


The motorist purchased a ticket which covered the time of stay.


The Prankster confirms that he carefully checked the registration number on the ticket and it appears to be correct. Of course, even if The Prankster did make a mistake in checking this means that there would be no way a motorist could genuinely check the ticket, or correct an error if they discovered one.

The signage confirms the amount paid was correct.


ParkingEye cancelled the ticket on appeal.



The Prankster considers that parking companies who issue scam tickets like this need to be held to account. They should refund the motorist a fair amount for their time and effort. The Prankster considers an amount equal to the discounted ticket would be fair.

ParkingEye have a serious problem with issuing tickets incorrectly. In court documents they admit they cancel 65% of tickets on appeal.

Happy Parking

The Parking Prankster



Mr M Shwarts does not appear to be a solicitor. Signing DEAL claim forms may be a criminal offence

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Debt Enforcement & Action Limited have been submitting a number of court claims which are signed by a solicitor calling himself Mr M Shwarts.


The Solicitors Regulation Authority have confirmed they cannot locate any Mr M Shwarts on their roll. It is a criminal offence to say you are a solicitor if you are not, as the SRA website explains.


The Prankster therefore recommends anyone with a claim form signed by Mr Shwarts emails it to the SRA to investigate. The email address on some of their contact forms is incorrect. The correct email address is contactcentre@sra.org.uk

The SRA will then add this to the rest of the evidence to decide whether to investigate further and what action to take.

Of course, this may all turn out to be a silly mistake by DEAL and their solicitor is really called something else, but he suffers from tourettes, amnesia and dyslexia so never spells his own name correctly.

Otherwise, this report details that Wonga had to pay £2.6 million for sending letters from fake solicitor firms.

The Prankster will wait and see.

Happy Parking

The Parking Prankster







Rosanna Breaks joins ParkingEye legal team

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Rosanna Breaks has joined ParkingEye's legal team. According to information given to the Prankster, Ms Breaks previously acted for ParkingEye several times under the banner of LPC Law.

As is customary for people ashamed of working for ParkingEye, (in the Prankster's opinion) she appears to have disappeared from social media.





The Prankster hopes Ms Breaks will be happy working at ParkingEye, even though (in the Prankster's opinion) it is a career-limiting move. The legal team at ParkingEye are regularly expected to lie to the court and deceive judges. They are expected to provide partial information in such a way as to paint a false picture. Normally a solicitor's first duty is to the court, and the second to their client. However, this is the reverse of what is expected for the ParkingEye legal team.

In the past, the Prankster has caught out ParkingEye:

  • Providing incorrectly redacted documents to court
  • Lying about the average costs attributable to parking charges
  • Photocopying POPLA witness statements without the knowledge of witnesses, and denying to the witness that their statement was later used in court
  • Writing to judges with incorrect and defamatory material about the Prankster
  • Mentioning a case without informing the judge it had been appealed and was scheduled to appear in the court of appeal
If Rosanna Breaks truly has represented ParkingEye in court, then she will already know all this and will be walking into the job with her eyes fully open.

If not, she may already be in shock. A reputable person, with her eyes on a future career in law, (in the Prankster's opinion) may well decide the best option is to turn her back on the job and walk out with her head held high.

Happy Parking

The Parking Prankster

ParkingTicketAppeals changes hands

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The Parking Prankster has heard that the ownership of at least half of ParkingTicketAppeals has changed hands.It will be run by someone else going forwards.

The Prankster does not know who is now running the company.

At this point therefore The Prankster will neither be recommending for or against using the company until the situation is clear.

As the company are having an effect on ParkingEye's bottom line estimated at £1m a year, it may be that Capita would be better off offering a substantial sum just to close the company down.

Happy Parking

The Parking Prankster


Patrick Troy admits private parking charges are penalties

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This article in the Sunday Times discusses the appeal services offered by http://www.parkingticketappeals.org.uk/. The article is also discussed on MSE here.

Patrick Troy, CEO of the British Parking Association Limited,  expressed his views on the situation.
There is a danger with these websites because they make people believe that they can get them off parking tickets, but if they did park in the wrong place, then they should pay the penalty." 
Under UK Law, only the Government can impose penalties, and herein lies the problem with many private parking charges. The doctrine of penalties in UK Law provides that if a contract is breached, the aggrieved party has a right to be put back in the position they would have been in had no breach occurred. Over the last few years, parking companies have revealed to POPLA and the courts that their average cost per ticket issued is around £20. They are therefore shooting themselves in the foot by charging £100. This immediately establishes the charge is a penalty and therefore makes it unenforceable in law.

This is the basis on which the ParkingTicketAppeals works. Private parking companies can therefore immediately make their charges enforceable by reducing the charges to around £20. This would cause services like ParkingTicketAppeals  to go out of business.

The BPA previous required its members to comply with the usual interpretation of the law. Its code of practice stated that all charges must be a genuine pre-estimate of loss. However, most of its members flagrantly disobeyed that requirement. Large numbers of complaints were received from motorists regarding this, but not a single sanction point  was issued for breaching this rule. Instead, the BPA changed the code of practice to remove the requirement. The new code requires that charges are 'commercially justified'.

The Parking industry is attempting to get the interpretation of the law changed, and there is a test case due to be held in February 2015 in the court of appeal; ParkingEye v Beavis. The Parking industry will be arguing that there will be parking chaos if the interpretation is not changed, and that although it only costs them around £20 per ticket issued, they must charge £85 to introduce a deterrent.

The Prankster would point the court of appeal to the following facts.

1. £16 appears to be a sufficient deterrent. ParkingTicketAppeals state they get very little repeat business
2. Scotland, where the law is different because only the driver is liable, does not have parking chaos
3. There was not parking chaos in England and Wales before the law changed in October 2012
4. There is not parking chaos in other countries
5. There are parking companies which charge £20 per ticket and who run a thriving business. It is therefore not necessary to charge £85 to have a viable business, and to provide sufficient deterrent to stop motorists transgressing.

Prankster note

As previously reported, the person running ParkingTicketAppeals changed on Friday. The two people originally running the service are no longer involved. The Prankster has contacted the new person to find their experience in parking appeals but has had no reply. The Prankster is therefore reserving judgment on the effectiveness of their service going forward for the time being.

Happy Parking

The Parking Prankster

Dodgy parking company suspended - GB Parking Solutions

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GB Parking Solutions were chucked out of the British Parking Association on 18th November. This was because they exceeded 12 sanction points in a 12 month period.

Additionally, according to a poster on pepipoo, they are"in the process of being struck off by Companies House due to overdue accounts. The first "Gazette" entry was made on 11th November; (normally it takes 3 months from this date to complete the process)."

Apparently, according to another poster,  this has been the fate of all the companies run by this director, Mr Shamshar Singh.

https://companycheck.co.uk/director/917215588

Shamshar Singh holds 2 appointments at 2 active companies, has resigned from 0 companies and held 3 appointments at 3 dissolved companies. Shamshar began their first appointment at the age of 21. Their longest current appointment spans 2 years and 0 months at GB PARKING SOLUTIONS LTD.

According to the DVLA they have been banned from keeper access from 11 August 2014.

Their web site does not appear to be in 'English'.

http://gbparkingsolutions.com/Accidration.html


It appears they will no longer be providing 'excellence in you parking operation'.

The Daily Mail recently ran an article regarding the DVLA providing data to dodgy companies. The Prankster wonders what kind of checks are actually put in place to prevent companies like this getting data in the first place?

The Prankster recommends anyone who gets a windscreen ticket from GB Parking Solutions waits for a Notice to Keeper to arrive. For the keeper to be liable, this must arrive between days 28 and 56. However, as they have no access to the DVLA database, this is unlikely to arrive.

If the windscreen ticket refers to POPLA then the Prankster recommends referring this to the BPA and to trading standards.


Only BPA members can use POPLA, so this is a false claim.

Happy Parking

The Parking Prankster


ParkingTicketAppeals changes companies

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The web site http://www.parkingticketappeals.org.uk/ has apparently changed hands.

Yesterday, the company on the about page was Parking Ticket Appeals Limited, company number 08981061, incorporated 7/4/2014. The secretary is Ricky Gater and sole director Kiera Prince.

Today, the company on the about page is Parking Ticket Appeals Service Limited, company number 08994668, incorporated 14/4/2014. This company appears to have one shareholder, Ricky Gater, and one director Ricky Gater.

The Prankster contacted the new company to enquire about current customers of the old company, and the new company liability to pay the parking charge under the guarantee if their appeals fail. Ricky Gater told the Sunday Times that that company was processing 400 appeals a week, and as appeals can take 2-3 months, there may be up to 1200 active customers.

Although not replying directly to The Prankster's questions, a spokeperson for the company stated;
"It should not be lost on yourself that liability as previously explains lies with the company and liability cannot be transferred to another company"
The Prankster does not consider this an appropriate duty of care to previous customers, and has therefore removed all links and recommendations from his website to the company.

Happy Parking

The Parking Prankster


Armtrac Security Services use dodgy tactics to time motorists out of POPLA appeals

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Two posters on MSE have received appeal rejections from Armtrac Security Services with POPLA codes which have almost expired.

POPLA codes are meant to be valid for 28 days. Both posters codes were only valid for one day,

To work this scan, Armtrac generate the POPLA code and accompanying letter, but then do not post the letter for several weeks, finally posting it second class.

Here are the timescales.

Letter generated: 1st November
Envelope postmarked: 25 November
Letter received: 27 November
POPLA code expires: 28 November

Letter generated: 5th November
Envelope postmarked: 28 November
Letter received: 1 December
POPLA code expires: 2 December

In a similar pepipoo post, the letter was dated 18th October, but only received on 4th November.

In another MSE post, the letter was dated 1st November and received on 28th November. There was no postmark visible on the envelope.

This is clearly either an ongoing scam, or a failure to run a parking business properly.


What if this happens to you?

The Prankster recommends you complain to the BPA, who are well aware of this practice. Keep the envelope and the letter, and send copies to aos@britishparking.co.uk

Check the expiry of your POPLA code here
http://www.parkingcowboys.co.uk/popla-code-checker/

Immediately contact POPLA 0845 207 7700 (Open 9am to 5pm, Monday to Friday) and request an extension of the time to appeal, Email them to confirm the phone call enquiries@popla.org.uk. If they don't agree, immediately file a one line appeal disputing the amount of charge, signage and right to charge. State this is a holding appeal and will be updated later. File copies of the letter and envelope as evidence. Update the appeal as soon as you have researched it properly

The Prankster has raised this issue with the POPLA scrutiny board. If you have further examples you wish to file as evidence, please email a copy of the rejection letter and envelope showing posting date to prankster@parking-prankster.com

The Prankster previously blogged that Mick Cooke of Armtrac threatened to break the fingers of a person he disagreed with.

Happy Parking

The Parking Prankster




MBC Parking admits breach of Company regulations. Why did the DVLA or BPA not pick this up?

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MBC Parking Solutions Ltd has admitted being in breach of company regulations.



The PO Box address does not appear to exist, and there is no signage at this address. This does not therefore meet 'brass plate' requirements and is not a correct address for service.

The Royal Mail state this PO box has not been paid for and TR20 9WD is apparently not a valid postcode.

The Prankster has been led to suspect the correct address is Pengersick Lane, Praa Sands, Chenhal, Penzance, with the postcode either TR20 9SN or TR20 9SH.

Companies house has been informed and MBC have acknowledged the addresses are either out of date of fictional and will be updating the registry.

One of the reasons that addresses must be correct is for consumer protection. It is not known yet whether companies house is taking further action.

The Prankster wonders why the DVLA and BPA audits have not picked this up. If this kind of thing is not checked during the audit, then perhaps it should be. What else do these audits miss, and are they just a rubber-stamping exercise rather than any true attempt to make sure parking companies are compliant with the regulations.

Happy Parking

The Parking Prankster

Armtrac postal problems

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The Prankster previously blogged about Armtrac appeal rejections arriving late.

The Prankster has been in touch with POPLA and the British Parking Association regarding post arriving from Armtac with only one or 2 days remaining to appeal to POPLA. In addition the BPA is meeting with POPLA tomorrow and will be discussing this issue.

The BPA have also been in touch with Armtrac for an explanation.

The current situation is therefore this:

By default the BPA will be asking POPLA to give 7 days grace period for Armtrac appeals. To get this 7 days grace, the motorist should quote this reference between The Prankster and Steve Clark of the BPA:

BPA - 06439 - ArmtracAs a starting point, I will grant a 7-day ‘grace period’ for those motorists potentially affected by Armtrac that  you are aware of to get their appeals to POPLA if they wish – they should refer to this e-mail when they write to POPLA please.

Alternatively the motorist can contact Armtrac directly to get a new POPLA code which will be valid for 28 days.This post on MSE describes where a motorist has already done this.

 Armtrac's explanation for the problem is this.

Armtrac have confirmed they have been experiencing problems with the postal service in the area. Some letters are delivered within a couple of days and some are being delivered within a couple of weeks. If the operator is contacted regarding a late rejection letter being received, the charge is reduced back to £60 and a new verification code is sent out.
Armtrac believe it to be an intermittent thing and believe in the interest of being fair, new codes will be issued if any motorist receives their letter out of time. 
The Prankster is currently in touch with the fraud department of the Royal Mail to see if this explanation is plausible. For instance, if a letter is dated 1st November, would it really hang around in the Royal Mail until 25 November before being postmarked. Perhaps there is a serious problem with the Royal Mail in Cornwall. Or perhaps the explanation lies elsewhere.

The Prankster therefore asks motorists who have had problems to get in touch with him at prankster@parking-prankster.com and to send copies of the Armtrac letter together with the envelope it came in. The Royal Mail can then investigate the postmark, find the post office handling these letters and see if there is any dodgy goings on with their employees.

Happy Parking

The Parking Prankster


DVLA grow a pair. Stop providing keeper data to Proserve

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The DVLA have informed The Prankster that they have stopped providing keeper data to Proserve from 1st December 2014.

The Prankster is aware that the judicial review has not completed*, so The Prankster congratulates the DVLA for growing a pair after all these years of fence sitting.

Perhaps the new DVLA appointment had a hand in the change of direction, which previously consisted of extended periods of doing nothing.

Enheartened, The Prankster will now enquire when the DVLA will do something about the shambles that is the Independent Parking Committee appeal process, which can easily be demonstrated to be not independent.


Happy Parking

The Parking Prankster

*The judicial review will take place on 17th December within the Royal Courts of Justice, London

Picture of the week. Armtrac - Terms and conditions apply

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This sign in an Armtrac car park explains it is for permit holders only and directs the reader to find the terms and conditions.





Here are the terms.



What an interesting wheeze. "You agree to your vehicle being issued with a parking charge notice."

It appears all vehicles are liable to a charge of £100, permit or not. No doubt the residents will be asking Armtrac to change the terms.

The Prankster wonders how they will get in touch. As previously reported, PO Box 154 does not appear to exist, and TR20 9WD does not appear to be a valid postcode.

Happy Parking

The Parking Prankster

Excel Parking Services Ltd try the one two switcheroo

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Excel Parking Services Ltd manage the Albert Street, Birmingham, car park...at least according to the signage.


"By parking on this private car park you are entering into a contract with Excel Parking Services Ltd."

The huge logo top right is also a bit of a giveaway. Excel Parking are members of the BPA AOS. Any rejected appeals to Excel can be referred to the independent adjudicators, POPLA, where Excel will lose because they cannot justify their charges as a genuine pre-estimate of loss.

However, Excel also 100% own Vehicle Control Services, one of their subsidiaries, and this company belongs to the IPC AOS. Any rejected appeals to VCS can be referred to the IPC. However, this is essentially a kangaroo court, because the motorist does not get to see the operator's evidence, the long established legal principle that the burden of proof is on the claimant is reversed, and the process of selecting an assessor is open to abuse.

Tickets issued at Albert Street are mysteriously being issued by VCS instead of Excel. This allows the company to use the kangaroo court, which gives them a much greater chance of having the appeal rejected.



The Prankster suggests that all tickets ever issued at this car park should be voided. Either the landowner has a contract with Excel, in which case the notice to keeper is not valid as it arrives from a company who does not have the right to manage the car park. Or the landowner has a contract with VCS, in which case, VCS does not have a contract with the motorist because their name is not on the signage.

This does also illustrate a big problem with POPLA which drives a huge coach and horses through their respectability. POPLA allow operators to submit witness statements instead of contract to prove the operator can operator on sight. These are pre-written statements, apparently originally created by Alex Cooke of ParkingEye, and then distributed to all operators by POPLA. The problem is they ar ejust sent out to landowners, who sign and return them without checking them properly. Almost all actual contracts seen by The Prankster have some kind of issue with them, which should properly be brought to the attention of the administrator.

If POPLA had demanded the Albert Street contract must have been produced in all cases heard since its inception, this problem would have been discovered a long time ago. As it is, all POPLA verdicts regarding this car park should be rescinded and the operator required to return any monies paid.

Happy Parking

The Parking Prankster



Civil Enforcement Limited try again to trick motorists into not turning up

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The Prankster recently reported a court case where Civil Enforcement Limited made phone calls and sent texts to try and bluff the motorist into not turning up at the hearing.

Now it seems CEL are at it again. This post on pepipoo details how CEL phoned up and tried to bluff the motorist into missing the hearing.

However, late this afternoon, I received an e-mail from Lindsay Currie at Creative Car Park asking me to call her urgently to discuss the case. I rang to no avail, so I sent an e-mail saying that I was quite happy to see them in court but if they wanted to discuss it with me, to call me. Literally two minutes later, I received a phone call from someone purporting to be from a solicitors firm to discuss the matter. At first he wanted to discuss settling the case, but when I told him that I was not willing to settle for anything other than written confirmation that the hearing had been vacated, he started to say that he wasn't willing to put anything in writing and that he had spent too much time already on this case and just wanted to agree now, man to man, that this was the end of the matter so we didn't have to waste time at a hearing. When I pressed him on the written confirmation, he became irate and slammed the phone down telling me he would " see me in court".

(Creative Car Park are one of the names CEL trade under)

If CEL turn up at court but the motorist does not, they will win and may be able to get high costs. If the motorist turns up but CEL does not, the motorist will win and may be able to get high costs. If neith party turn up, the result depends on the judge. If both parties turn up, then the motorist has always won so far if the defence is good.

Therefore, trying to trick the motorist into staying away is a good tactic for CEL>

Prankster Note

The Prankster advises taping phone calls when you can. Although the recording may not be admissible as evidence, you can make a transcript, which may be admissible.

In any case, consider creating a supplementary witness statement detailing the events. Make 3 copies and hand one to the judge and state you have a procedural matter to bring up right at the beginning. You can state this phone tactic appears to be a regular occurrence and refer to my blogs as evidence. Ask if a contempt of court has occurred.

If you meet the 'man in a cheap suit' from CEL before the hearing, hand him a copy, state you will be bringing this to the attention of the judge and watch what colour he turns.

He will no doubt try and protest to the judge that the witness statement is filed after the deadline, but your response is that this is an important matter and the judge can overrule such deadlines if he sees fit.

Happy Parking

The Parking Prankster




Motorist injured on Snowdon wins overstay battle in court

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Judgment has now been handed down in the Snowdon case referred to earlier.

To summarise, the motorist fell and injured themselves, resulting in an overstay in the car park which the motorist did not realise at the time.

On receiving a charge for £100 from ParkingEye the motorist tried to make good the situation by paying the £2 extra parking charge, plus an administrative amount, to Snowdon Mountain Railway. This was refused.

The motorist appealed to ParkingEye, which was refused, and to POPLA who ruled they could not take mitigating circumstances into account.

ParkingEye then started court proceedings, where a robust defence was prepared with help.

The case was originally heard in August, but the judge decided he needed more than the 2 hours allotted for the case to decide the issues.

It was rescheduled and was then heard in November by a different judge. The Daily Post reported on the hearing here. DDJ Mahy reserved judgment while she considered the issues and has now made her ruling available.

DDJ Mahy ruled that the test case of ParkingEye v Beavis and Wardley did not apply. That case was for a free car park and ParkingEye needed to charge a large amount for transgressions to make it economic to manage an otherwise free car park. In this case, the car park was a pay and display car park generating substantial revenue. Therefore there was no need to charge a large amount for transgressions. This meant that charging £100 for an overstay worth £2 was not commercially justifiable and as the amount far exceeded the costs, the amount was therefore a penalty.

The claim was dismissed and the defendant's full costs of £165 were awarded. ParkingEye will need to pay within 14 days or risk getting a CCJ which could mean their access to keeper data from the DVLA is barred.

Prankster Note

Although the motorist won in court they had to appeal to ParkingEye, appeal to POPLA, and go through two court hearings before their case was resolved. Motorists undertaking activities on Snowdon which may result in injury to themselves or their passengers should therefore take note and consider whether to take their business to a more tourist-friendly location.

Snowdon Mountain Railway absolved themselves of the problem, even though the motorist tried to make good the £2 shortfall together with an amount to cover costs.

The car park is owned by Heritage Attractions Limited

The Prankster congratulates the motorist for his perseverance, and thanks all the people behind the scenes (you know who you are).




ParkingEye lose in court. Beavis judgment not applicable to paid car parking

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A0JD1405 ParkingEye v Cargius. (25 November 2014, Wrexham County Court). DDJ Mahy dismissed the claim, The charge of £100 far exceeded the cost of the overstay (£2) and subsequent costs. Commercial justification did not apply because the car park generated substantial revenue and therefore it was not necessary to charge large amounts for transgressions to make management commercially viable.

Mr Cargius has generously made the full judgment available which can be downloaded from The Prankster website as exhibit CS027 from the case law page.

The Prankster recommends that all motorists being charged for overstay in paid car parks reference this case in their defence, and file a copy of the judgment as evidence.

Ironically ParkingEye themselves have also argued in court that PE v Beavis and Wardley is not applicable to paid car parks. This does seem an unusual approach as they base their whole justification on this case.

ParkingEye also regularly fail to mention in their claim that this case is going to the court of appeal in February 2015. Defendants should therefore also take with them HHJ Moloney's right to appeal document, available on the exhibits page.

Other issues

The Prankster also notes that DDJ Mahy has followed HHJ Moloney's decision that ParkingEye are the principal in the case. The Prankster disagrees with her, but she can only rule on the evidence before her. ParkingEye improperly redact contracts when they show them to judges to give the impression they are the principal. ParkingEye have previously threatened to take legal action against the Prankster for exposing the fact they improperly redact contracts. However, The Prankster can confirm that the contracts supplied to both HHJ Moloney and DDJ Mahy were improperly redacted and therefore deceived both judges.

The full story of the case is available here

Happy Parking

The Parking Prankster

Royal Mail regards Armtrac postal delays as implausible

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The Prankster has been in touch with the Royal Mail regarding the continual problems Armtrac Security Services seem to be having with mail delivery. They regard it as implausible, for instance, that a letter posted on 1 November will float around in the system and only be postmarked on 25th November. Normally envelopes are postmarked as close to the point of entry of the Royal Mail as possible.

The Royal Mail have therefore asked all affected mail recipients to contact them and send them a copy of the letter, and the envelope it arrived in. You should also say which day the letter arrived. They can then investigate to see where the problem is, if indeed there is one with the Royal Mail. If there is not a problem, The Prankster suggests that the motorist contacts him and also the British Parking Association.

If Armtrac have already provided some excuse as to why the mail was late, that should also be copied to the Royal Mail so it can be investigated.

To contact the Royal Mail either phone on 03457 740740 or write to

FREEPOST
Royal Mail Customer Service Centre
PO Box 740
Plymouth
PL9 7YB

You can write something like...

Dear Royal Mail,

Re Late mail from Armtrac Security Services

I have received a letter from the above company which was delivered late. The letter is dated x; the envelope is postmarked y; it was delivered on z. I enclose copies of the letter and envelope.

I have been made aware from other people in the same situation that this is a regular problem with mail from this company. The way parking companes work is that appeals are only allowed for a limited time from the date on the letter. By the time the letter actually arrived this time has expired or almost expired. I am therefore asking you to investigate to determine if there is a genuine problem with the Royal Mail with post delivered from this company, or if the company is using sharp practices to prevent motorists from appealing parking charges.

I await your reply

Happy Parking

The Parking Prankster


London Councils meet behind closed doors to determine the fate of POPLA

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On Thursday London Councils will be meeting to discuss amongst other things the fate of POPLA.



 Item 101, discussing the continuation of the POPLA service, will be held behind closed doors.

No doubt all will become clear once the minutes are available.

Happy Parking

The Parking Prankster

District Enforcement Lose to Lecturer Over Staffordshire University Car Park

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[This is a guest post.]

Notorious self-styled 'ethical' parking company District Enforcement, who have been managing an unpopular and Draconian parking scheme at Staffordshire University, suffered a humiliating defeat in court to a lecturer who has spent more than a year arguing that he did nothing wrong when he parked at work. The verdict at Stoke-on-Trent County Court is an embarrassment to the university who are under fire from staff and trades unions for dealing with the company without a formal tendering process. There are reports of secret behind-the-scenes deals to keep parking cases out of court.

The legal advice to District Enforcement after their defeat might have come straight from the Prankster. Despite their director Danylo Kurpil saying 'it's not over yet' as they left court - and insisting they would appeal even as his solicitor Mr Perkins was muttering 'well done' to the successful driver - they have not filed an appeal within the required 21 days. It now looks like they are on the run, if recently-filed documents are anything to go by. A second of the three founders - who are Staffordshire University fast-track law graduates - has quit as a director , and they're changing their registered address from Stafford to Swadlincote - nearer to Kurpil's home.

Their defeat three weeks ago (November 17th) in District Enforcement Ltd v Gary Hudson (A3QK0123) included a series of put-downs from the judge. Deputy District Judge Evans, sitting at Stoke-on-Trent County Court, dismissed their claim for £160 (£70 parking charge plus recovery costs), but only after threatening to adjourn the case until District Enforcement's legal duo had produced a copy of the contract with Staffordshire University that allows them to charge for parking. The judge suggested they could try mediation during the adjournment, since they had not agreed a date in response to the defendant's offer to mediate at any time. They said it could take a couple of hours to get their own copy of the contract, and suggested the copy in the defendant's bundle would do. The judge said that copy (obtained after an FoI request) wasn't good enough because it was redacted. He asked why and they said the blacked out parts were commercially confidential. The judge said that might be their explanation but for all he knew, it may say 'Mr Hudson is exempt from paying and may gleefully park at any time.'

He said he would proceed without the contract. He noted that a POPLA appeal had been rejected and that this carried no weight in the County Court. He addressed instead the question of the signs on the University car parks. These referred to a parking permit system which was not introduced until more than eight months after the parking event, and said a charge was payable (among other things) for anyone who parked not wholly within a marked bay. There is a graphic of a car parked across a white line. Not Parked Wholly Within Bay (sic) was the reason given for issuing a Parking Charge Notice in March last year to Mr Hudson, a senior lecturer at the University in Stoke-on-Trent.

As the marked bay argument began to look weaker, District Enforcement's solicitor tried to claim the car was parked in a restricted use area because there was a fire assembly point sign on the building next to the car (even though this bore no relation to the reason given for issuing the ticket). The judge said there was no reason people couldn't assemble next to a parked car and there was nothing in the Highway Code to suggest parking wouldn't be allowed there. The defendant observed that government safety guidance says that fire assembly points should be far enough from buildings to avoid falling debris.

Under questioning from Mr Perkins, the defendant said he parked safely where he and others had parked many times before.

DDJ Evans was robust in his comments: "The signs are very misleading. It is settled law in relation to private parking that if there is clear and adequate signage a contract is formed. The first condition [displaying a valid permit] wasn’t in place – and wasn’t in place for several months. There are no yellow lines to prevent parking where Mr Hudson’s car was parked.

I don’t accept that the sign is clear and I cannot see that Mr Hudson is in breach of these particular parking conditions. I can completely understand that where there are marked bays anyone parking across the lines and taking up two bays would be causing a problem. But for that to apply, there must be a marked bay and all down that area there are no marked bays. There are no double yellow lines or hatched areas to indicate no parking. The claim is dismissed."

District Enforcement applied for leave to appeal, and the judge agreed, apologising to the defendant for the fact that he'd be dragged along in the process. On the judgment order, he gave his reasons for the decision and for allowing an appeal:

Judgment based upon interpretation of parking charges sign. Conditions say no parking in restricted use area – near fire assembly point alleged. My view no indication that a restricted use area and not an emergency exit.

Also “not parked wholly within a marked bay”. My view was to be wholly within a marked bay there must be a bay. None there, so no contravention.
These are not findings of fact but findings of interpretation.
Since the judgment, the university's staff have continued to place tickets on cars parked other than across the white lines of the marked bays. At least half a dozen legal points which could completely invalidate District Enforcement's charges remain untested in court - which is probably why they declined the chance to appeal in a case which has cost them many hours fruitless preparation, numerous solicitor's letters, a POPLA fee, court costs and the solicitor's court fee.

Prankster Note

With absolutely no return on this investment of time and money, District Enforcement are beginning to look a little silly. The Prankster doubts they ever seriously intended to appeal.


Written contracts
7.—(1) A seller or supplier shall ensure that any written term of a contract is expressed in plain, intelligible language.
(2) If there is doubt about the meaning of a written term, the interpretation which is most
favourable to the consumer shall prevail but this rule shall not apply in proceedings brought under regulation 12.

.As a judge has already ruled the contract is ambiguous, then 7(2) will apply, which means, in The Prankster's opinion, District Enforcement have no hope in enforcing tickets for parking completely outside marked bays. He suggests they either change the wording of the signs, or put markings such as hatchings, or both.

The Prankster's view is that the landowner has the right to enforce parking conditions, but that these should be fair and should not be used as a cash cow. If there are areas in the car park which the landowner wishes to keep clear, then these should be clearly marked as not for use, especially if cars regularly park there.

Happy Parking

The Parking Prankster


Did Oliver Morely deceive Parliament regarding keeper enquiry costs?

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The House of Commons Transport Committee published on 1 September 2014 a document entitled 'Government motoring agencies - the user perspective'. The document make interesting reading and is available here.

Paragraph 43 of this report states as follows.

43. There are widely-held concerns that the DVLA profits from the sale of the data it holds on drivers. The Government’s motoring agencies set their fees at a level that will cover their costs (the VCA is required to make a small operating surplus). The DVLA told us it is currently making a loss from charging for the provision of information to parking companies. It charges £2.50 for each enquiry. It costs the DVLA £2.84 to process each request. The difference between income and cost for this service last year was a shortfall of around £700,000, which represents 0.1% of the DVLA's total costs. The DVLA should not subsidise private parking companies by providing data at a loss, if anything it should err on the side of making a small surplus. As it reviews its fees and income, the DVLA should consider whether efficiencies can be made to reduce the cost of processing these requests. If not, the DVLA should adjust the fee for the provision of personal data to ensure costs are covered. The DVLA should make clear on its website how the costs are calculated. It should also consider whether the enhanced provision of information to drivers, as recommended above, could be financed through the fee.
This information is partly sourced from a letter Oliver Morely, the Chief Exectivie of the DVLA, wrote. This letter is available here.

Part of this letter runs as follows.

I promised to also provide information about the charging arrangements for the release of vehicle keeper information. The DVLA makes no profit from charging for the provision of information to parking companies. We charge £2.50 for each enquiry. The current unit cost for processing such a request is £2.84 and is broken down as follows:

Direct costs £1.46

IT costs £0.78

Overheads and development costs £0.60

Total Unit Cost £2.84
Direct costs include staff costs and consumables and IT costs cover system scans that are variable on volume and relate directly to the release of vehicle keeper information. Overhead and development costs include contributions to organisational system developments, the finance and policy support functions as well as human resources and estates etc.
The difference between income and cost for this service last year was a shortfall of around £700,000, which represents 0.1% of the DVLA's total costs. The fee level was set some years ago and reflected the position at that time, but costs fluctuate. Typically over time individual DVLA services shift from slight surplus to slight deficit positions, particularly if apportionment rules or fixed cost bases shift. Due to these fluctuations and changes in the way that DVLA costs are apportioned, it is difficult to provide a cost comparison year on year. However, given the small scale of either the under or over recovery of costs on this service, the impact on the organisation has been negligible.

The Prankster notes this freedom of information request which states the basis for this unit cost is from the 2013/14 costing model.

Q. Please provide the time period from which this was calculated (eg
'This cost was calculated from data collected from 1 April 2011 to 131
March 2012).
A. The unit cost of £2.84 was calculated as a result of DVLA’s costing model to cover the 2013-14 financial year
The Prankster also notes this freedom of information request which gives the total income in 2013-14 from data sharing activities as £12.9m, and the total expenditure of £12.2m (giving a profit of 0.7m).


The Prankster further notes this DVLA publication, which shows who the data is shared with, and gives number of enquiries and the charge per enquiry.

Altogether in 2013-14 there are 9 different types of enquiry, and 27 different classes of organisation (some duplicated) accessing it. 
The following interesting information emerges for 2013-14
The total number of enquiries is 17,998,048.
Total enquiries by parking companies = 2,430,130
Total amount paid by parking companies = £6,075,325
Total enquiries by LA/TfL/Police/Gov = 10,200,707
Total amount paid by LA/TfL/Police/Gov = £0
Total enquiries of Electronic Vehicle Records = 13,260,563
Hmm.

Far from Parking companies being subsidised by the taxpayer, the true situation seems to be the other way round.

Parking companies make 13.5% of enquiries but pay 45.2% of the costs

The biggest category is LA/TfL/Police/Gov who made 56.7% of enquiries but pay nothing

The average cost per enquiry appears to be 0.67 pence, rather than the £2.84 stated by Oliver Morely. In fact, The Prankster struggles to see where the £2.84 comes from. There were 17,998,048 enquiries of all types. If they cost £2.84 each, this would cost £51.1m, far more than the actual £12.2m stated. There were 13,260,563 Electronic Vehicle Enquiries (the same type as parking companies make). If they cost £2.84 each this would cost £37.7m. The figures therefore do not add up.

The Prankster thinks this puts to bed the fiction that parking companies are being subsidised by the taxpayer. In fact, the parking companies are subsidising the taxpayer by £2.50 - 0.67 = £1.83 per enquiry.

Moreover, there does not appear to be a shortfall of £700,000. Rather, there appears to be a profit of £700,000 (5%). As the DVLA are not allowed to make a profit, they have renamed the profit to 'a contribution to Agency overhead costs'.
While DVLA is permitted to charge a fee for the release of information under the reasonable cause provisions, it is not permitted to profit from it. Although income was higher than costs in 2013-14 the remainder is a contribution to Agency overhead costs.
If all this data is correct, The Prankster wonders whether Oliver Morely has been deceiving The House of Commons Transport Committee and if so what should be done about this? There will of course be variations in cost between providing the different types of enquiry (for instance, some are paper based, some fax based, some telephone based and some use direct data links), but this does not seem sufficient to account for the discrepancy - especially as most parking company enquiries use direct data links which would appear on the face of it to be the cheapest solution.

The Prankster would also like Mr Morely to explain this sentence 'IT costs cover system scans that are variable on volume' which appears to be meaningless gobbledygook.

Happy Parking

The Parking Prankster
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